In line with its resolve to ensure and exceed customer satisfaction, Union Bank Nigeria Plc has unveiled two more improved branches in Lagos with new technology and superior product offerings. The new branches, Itire Road, Lawanson branch and Western Avenue branch, both located in Surulere, Lagos, showcased improved technology and superior product offerings aimed at making banking more accessible, simpler and smarter to customers and prospects of the bank. Speaking at the event, the Transformation Director, Union Bank, Mr Joe Mbulu, said the essence of the transformation was to show how far the bank cares for its customers, adding that the transformation of the bank began two years ago.
Center is new, we have a back-up that is live, and there are not many banks that can tell you that, when they have failure, their current data can switch over. We can do that seamlessly. different and testimonials today attest to that point. So, we have looked at the culture of the bank also; we use hermore, he said the bank’s governance structure has improved significantly, saying that presently at Union Bank things are done faster and more efficiently.
“So, there is a new culture, a new bank, a new way of doing banking which is simple and smarter,” he added. Giving more insight into some of the new technological improvements in the bank, the Head of Operations and Technology, Union Bank, Mr Lucky Jayaratne, said beyond the transformation of its physical branches, all the bank’s electronic channels have been upgraded. “We have a new system now, which is much more efficient and simpler to operate. It is capable of doing round the clock and we will not be having any down time. And the same is applicable to our ATMS and PoS machines and also our online. Customers present at the event attested to the improved banking system at Union Bank. For instance, the Proprietor, Jolibuks School, Lawanson, Mr. Edward Ola, commended the management of Union Bank for their drive towards improved efficiency and customer satisfaction.
Also, the Managing Director, Patedy Print Edge Limited, Mr. Pat Uba, assured the bank of continuous patronage, even as he urged members of the public to come onboard in order to enjoy, the simpler and smarter processes at Union Bank. In the same vein, the Managing Director, Agenda Pharmacy Limited, Mr. Ayo Badejoko, commended the management for the innovation and drive to improve the bank.
Note to Editors:
About Union Bank of Nigeria Plc
Established in 1917 and listed on the Nigerian Stock Exchange in 1971, Union Bank of Nigeria Plc is one of Nigeria’s long-standing and most respected financial institutions. The Bank is a trusted and recognizable brand, with an extensive network of over 320 branches across Nigeria.
In 2012, a new Board of Directors and Executive Management team were appointed to Union Bank and in 2013 the Bank embarked upon a Transformation Programme designed to re-establish it firmly as a respected provider of quality financial services in Nigeria.
The Bank currently offers a variety of banking services to both individual, commercial and corporate clients including Current, Savings and Deposit Account services, Funds Transfer, Foreign Currency Domiciliation, Loans, Overdrafts, Equipment Leasing and Trade Finance. The Bank also offers its customers convenient electronic banking channels and products including Online
Banking, Mobile Banking, Bank Cards, ATMs and POS Systems.
More information can be found at www.unionbankng.com.
Media Enquiries:
Olufemi Adekola Ogochukwu Ekezie-Ekaidem Tel:+2347032347410 Tel: +234 1 2716800 –ext 2953 Email: ojadekola@unionbankng.com Email: osekezie@unionbankng.com
