Union Bank Plc. has been adjudged the ‘Most Improved Bank in Retail Banking” in the country.

The award was presented to the bank during the annual banking award organised by Business Day Newspapers in Lagos.

Speaking after receiving the award, the Head of Retail Banking, Carlos Wanderley said this award is a clear indication that the innovative processes and products we have been working hard at for the last three years is yielding positive results and the bank is on the right path.

“We recognise the affinity that the bank has with millions of Nigerians and we feel a responsibility to ensure that we are providing products and services that meet the needs of the average Nigerian. We have restructured and upgraded our branch networks, which is a critical piece of providing excellent banking services, and this award reflects the successes that the bank has achieved so far”, he said

Also speaking at the event, the Head Alternate Channels, Folorunsho Orimoloye said “Our goal is to build a simpler, smarter bank, focused on delivering value by providing quality financial solutions to our customers in retail, commercial and corporate banking segments across all industries” he said.

He further explained that the Union Bank has been an avid supporter of the retail banking segment and carries out constant interaction with customers to adequately cater for their needs.

“ One of our critical focus areas as a Bank is to significantly improve our customer experience at all touch points, and our product and service offerings is one of the first phase of improvements and this has clearly yielded the desired results with the bagging of the Most Improved Bank in Retail Banking awards. As we have done with our product and service offerings, Union Bank will continue to work to provide quality banking services and improved customer experience to all our customers and stakeholders across all our touch points,” he concluded.