UnionOnline
For safe and convenient banking, choose UnionOnline -our secure online banking platform that gives you 24/7 access to your funds and seamless banking services wherever you are.
With 24/7 safe and convenient access to your funds, there are no limits to what you can do with UnionOnline!
Services Provided
- Pay bills
- Airtime recharge
- Instant funds transfer
- Set up standing orders
- Booking flights and hotels
- Email banking
- Pay school fees
- Apply for Dubai visa
- Borrow electricity
- Self-service
Frequently Asked Questions
What is UnionOnline?
UnionOnline is a service that allows you access your bank on your laptop or smart devices e.g. tablet
Why do I need Online Banking?
- Easy access to your money on any smart device with internet access
- It is fast, reliable, convenient and secure
- Transactions are instant
How do I register on UnionOnline?
You can do a self-registration or visit any branch to register.
Self-registration:
- Visit www.unionbankng.com from your browser
- Click on “INTERNET BANKING”
- Click Not Enrolled? Sign up now!
- Input account number and click continue
- Enter One Time Password (OTP) received via SMS
- Choose username and password, confirm details and click submit
- Login with your username and password
Branch Registration:
- Visit any branch to register
What do I need to perform transactions?
- A transfer right
- A token (Hardware, Soft token or SMS token)
- A security word
How do I get a transfer right and a token?
Visit any Union Bank branch to get a transfer right and token.
How do I activate the soft token?
- Download soft token from your play store & install it
- Click “Enter activation data”
- Input token serial no. and activation code received via SMS
- Create password and Submit
How do I activate the hard token?
- Login to UnionOnline
- Go to Settings
- Select activate token
- Input token serial no.
- Press the button to generate token code
- Input the token code
- Click submit
How do I create my secret word?
- Login to UnionOnline
- Go to Settings
- Enter new security word
- Confirm new security word
- Enter Token/OTP
What is my transaction limit?
- Your default transfer limit is N250,000 daily.
How do I increase my transaction limit?
Login to UnionOnline
- Click here to continue to your account
- Go to self service
- Select manage transfer limits
- Click Edit
- Input the desired limit (Max N5,000,000)
- Input security word and token code
- Click submit
- Limit update successful
- **For limit above N5,000,000 visit any Union Bank branch
How can I transfer to other banks?
Transfer to a saved beneficiary
- Login to UnionOnline
- Click on quick transfer
- Select Account to debit
- Click on choose beneficiary to select a saved beneficiary
- Input transfer amount
- Input transfer narration
- Click submit
- Enter Security word
- Enter Token/OTP
- Click Confirm
Transfer to other bank accounts
- Login to UnionOnline
- Click on quick transfer
- Select Account to debit
- Select receiving bank
- Input receiving account number
- Input transfer amount
- Input transfer narration
- Click submit
- Click okay to confirm the receiver’s name
- Enter Security word
- Enter Token/OTP
- Click Confirm
How do I setup a recurring transfer?
Log in to UnionOnline
- Go to Transfer
- Select set up standing orders (transfers)
- Select Account to debit
- Select Bank
- Enter Account number
- Enter Transfer narration
- Enter Transfer amount
- Select the start date
- Select the end date
- Select the frequency (weekly, monthly or Annually)
- Click next
- Input Security word and Token/OTP
- Click submit
Recurring transfers to a saved beneficiary
- Log in to UnionOnline
- Go to Transfer
- Select set up standing orders (transfers)
- Select Account to debit
- Select the saved beneficiary
- Enter Transfer narration
- Enter Transfer amount
- Select the start date
- Select the end date
- Select the frequency (weekly, monthly or Annually)
- Click next
- Input Security word and Token/OTP
- Click submit
How do I setup recurring bills payments e.g. GoTv?
- Log in to UnionOnline
- Click on Transfer
- Select set up standing orders (bills payment)
- Select Account to debit
- Select Biller category e.g. Cable Tv subscription
- Select Biller e.g. Gotv
- Select Product e.g. Gotv plus
- Input Smart card number or IUC number
- Click Validate to confirm name on IUC number
- Select the start date
- Select the end date
- Select the frequency (weekly, monthly or Annually)
- Click next
- Input Security word and Token/OTP
- Click submit
How do I request for a debit card?
- Login to UnionOnline
- Continue to your account
- Go to Self service
- Click Request for debit card
- Select Account number
- Choose card type e.g. Mastercard or Verve
- Select card class
- Select branch as pickup option
- Select the branch where you would like pick up your card
- Click Next
- Input Security word
- Input Token/OTP
- Click Submit
How do I block/unblock a debit card?
- Login to UnionOnline
- Continue to your account
- Click on self service
- Select block/unblock debit card
- Select your account
- Input your security word
- Enter Token and complete your request
How do I destroy a debit card?
- Login to UnionOnline
- Continue to your account
- Click on self-service
- Select destroy debit card
- Select your account
- Input your security word
- Enter Token and complete your request